Who We Are.


We are an Australian, Queensland-based consultancy specialising in cross-cultural business and communication skills.

Our mission is to help our clients apply Cultural Intelligence (CQ) as an essential business tool for addressing barriers to peak business performance.

Our consultancy services include intercultural business coaching, training and advice.

Our clients are professionals who lead international teams, manage change for international Merger & Acquisitions, manage global mobility, conduct international trade and investment attraction, and who operate in international education, tourism, healthcare and other global industries.

We believe that Cultural Intelligence is often the missing link to peak business performance that organisations often overlook.

We focus on helping clients understand deep-rooted cross-cultural differences between business mindsets, communication styles, values and attitudes – all of which can make or break meaningful relationships and business deals.

Our signature Scenario-Based Learning methodology results in deeper and longer-lasting understanding among coaching and training participants as they delve into real-life challenges.

Our Expertise.


Craig Shim is the Director and Founder of Alphacrane Intercultural Specialists. He is a qualified intercultural business consultant with over two decades of global experience.

Previously based in Asia for 14 years (China, Singapore, Myanmar and Indonesia), Craig was an intercultural advisor to multinational corporations, foreign embassies and various agencies of the United Nations.

In Australia, he provides cross-cultural advice and intercultural executive coaching to organisations including Air New Zealand, Boeing, BP, Nike, PepsiCo and Mastercard.

As a foreign resident for much of his professional life, Craig has gleaned first-hand insights into how cultural competency is a prerequisite for forming solid and lasting business and personal relationships.

Furthermore, as a certified intercultural coach, Craig is adept at carefully listening to his clients’ business challenges and then translating complex intercultural theory into practical business solutions.

What you can expect.


We have a global network of intercultural specialists and country experts. Our coaching and training programs are all designed and delivered by qualified intercultural practitioners.


Unlike many diversity programs which focus heavily on compliance or anti-discrimination, all our programs are focused on improving business capabilities and competitiveness.

Furthermore, our cultural insights delve much deeper than business etiquette and customs. We help you understand deep-rooted cultural mindsets so that you can apply cross-cultural business strategies in any situation, not just in the scenarios covered in our discussions.


We are Australia’s only intercultural specialist that exclusively uses Scenario-Based Learning.

This methodology involves clients gaining a practical knowledge of key learning concepts by solving a series of challenging real-life scenarios.

A 21st century education methodology used by leading universities worldwide, Scenario-Based Learning (also known as Problem-Based Learning) has proven to be more effective than other active-learning styles for adults. This means a deeper and longer-lasting understanding of cross-cultural business concepts.


You’ll find our full list of intercultural programs on the link below.

All Programs

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