Our Services.

Specific to Customer Service Delivery

  • Intercultural training, coaching & resources for delivering services to culturally diverse customers and clients
  • Culturally-Inclusive Customer Journey Mapping
  • Cultural Awareness Scorecards / Checklists

Communication is tricky at the best of times.

It’s even more challenging when dealing with people from different cultural backgrounds.

Our cultural awareness programs build on your existing customer service expertise, with a focus on overcoming cultural barriers to service delivery, communication and relationship-building.


Craig Shim is Queensland’s only qualified intercultural business consultant providing specialised advice on applying Cultural Intelligence to Customer Journey Mapping.

  • Customer Journey Mapping with Cultural Intelligence
  • Communication and language barriers
  • Unintentional customer service mishaps
  • Accommodating cultural expectations
  • Building trust
  • Handling conflict and culturally inappropriate behaviour

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