Project Description

Cross-Cultural Customer Service Strategies

Communication is tricky at the best of times. It’s even more challenging when dealing with people from different cultural backgrounds. This cultural awareness program builds on your existing customer service expertise, with a focus on overcoming cultural barriers to service delivery, communication and relationship-building.

  • Communication and language barriers
  • Unintentional customer service mishaps
  • Accommodating cultural expectations
  • Building trust
  • Handling conflict and culturally inappropriate behaviour

Designed for front-line customer service professionals, supervisors and policy-makers.

Face-to-face group training

Half-day, full-day or two-day options.

Develop an organisational culture of service excellence whereby staff are empowered with skills to engage professionally with customers from any cultural background, with confidence and with finesse.

Includes ready-to-apply strategies on how to delight customers from diverse cultural backgrounds, and how to avoid unintentional customer service mishaps.

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