Project Description

Culturally-Inclusive Public and Community Services

This cultural awareness program will empower providers of public and community services with a suite of best-practice cross-cultural skills. With our signature Scenario-Based Learning methodology, participants will practice overcoming communication and language barriers, and will co-design techniques to handle conflict and culturally inappropriate behaviour.

  • Communication and language barriers
  • Unintentional customer service mishaps
  • Accommodating cultural expectations
  • Building trust
  • Handling conflict and culturally inappropriate behaviour

Designed for front-line customer service professionals, supervisors and policy-makers.

Face-to-face group training

Half-day, full-day or two-day options.

Develop a culture of service excellence with a commitment to providing services and initiatives for people from culturally and linguistically diverse backgrounds.

Includes ready-to-apply strategies on how to recognise and respond to culturally-specific needs of people from diverse backgrounds.

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You’ll find our full list of intercultural programs on the link below.

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