Project Description
Culturally-Inclusive Public and Community Services
This cultural awareness program will empower providers of public and community services with a suite of best-practice cross-cultural skills. With our signature Scenario-Based Learning methodology, participants will practice overcoming communication and language barriers, and will co-design techniques to handle conflict and culturally inappropriate behaviour.
- Communication and language barriers
- Unintentional customer service mishaps
- Accommodating cultural expectations
- Building trust
- Handling conflict and culturally inappropriate behaviour
Designed for front-line customer service professionals, supervisors and policy-makers.
Face-to-face group training
Half-day, full-day or two-day options.
Develop a culture of service excellence with a commitment to providing services and initiatives for people from culturally and linguistically diverse backgrounds.
Includes ready-to-apply strategies on how to recognise and respond to culturally-specific needs of people from diverse backgrounds.
