CULTURAL INTELLIGENCE

Boost your international and cross-cultural capabilities

YOUR INTERESTS

Score your ability to relate to people from different cultural backgrounds

Take my free 5-question quiz for instant results

TAKE THE QUIZ

We are an Australian, Queensland-based consultancy specialising in cross-cultural business and relational skills.

Biogen
Boeing
BP
Australian Government Department of Prime Minister and Cabinet

HOW CAN WE HELP YOU?

Professional Coaching, Training & Workshops

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PROFESSIONAL COACHING, TRAINING & WORKSHOPS


Solve international and cross-cultural challenges with cultural intelligence – backed by practical, step-by-step guidance.

 

BROWSE TOPICS
Advisory Services & Consultancy Projects

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ADVISORY SERVICES & CONSULTANCY PROJECTS

From Cultural Inclusion Listening Circles to Asia-Ready Tourism, our projects are diverse but always guided by a global perspective.

 

OUR SERVICES
Self-Assessment Tools and Online Courses

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SELF-ASSESSMENT TOOLS AND ONLINE COURSES


Free assessment tools, plus practical, self-paced courses to help you solve cross-cultural challenges in your work or organisation.

 

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Enterprise Solutions & Partner Collaborations

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ENTERPRISE SOLUTIONS & PARTNER COLLABORATIONS


Looking for tailored access options, training vouchers, referral pathways, or support for an upcoming tender with cross-cultural components?

 

OPTIONS

BROWSE BY TOPIC

 

Customer Service

CUSTOMER SERVICE

BROWSE
Leadership

LEADERSHIP

BROWSE
International Business

INTERNATIONAL BUSINESS

BROWSE
International Relocations & Postings

INTERNATIONAL RELOCATIONS & POSTINGS

BROWSE
Public Service

PUBLIC SERVICE

BROWSE
Cultural Diversity & Inclusion

CULTURAL DIVERSITY & INCLUSION

BROWSE
Aviation & Airports

AVIATION & AIRPORTS

BROWSE
Healthcare

HEALTHCARE

BROWSE

WHAT YOU CAN EXPECT

Our Promise

 


PRACTICAL INTERCULTURAL ADVICE

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You have the industry expertise. We have the specialist insights to boost your international and cross-cultural capabilities.

Our programs are designed by Craig Shim, one of Australia's leading intercultural practitioners, in collaboration with our global network of Subject Matter Experts. 

 


BUSINESS-FOCUSSED SOLUTIONS

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We help you understand deep rooted cultural mindsets so that you can apply cross-cultural business strategies in any situation.

By delving much deeper than basic business etiquette and customs, our cross-cultural insights will help improve your business capabilities and competitiveness.

 


REAL-LIFE
SCENARIOS

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We are Australia’s only intercultural consultancy to exclusively use Scenario-Based Learning in our coaching and training.

This means you'll gain a deeper and longer-lasting understanding of practical cross-cultural strategies for immediate application in your specific situation.

"Intercultural expertise with tangible results."

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Craig’s executive workshop and intercultural expertise provided practical skills for the ILO and its partner organizations to roll out projects with intercultural savvy.


Erik Holmqvist

International Labor Organization, United Nations, Helsinki

“Incredibly practical and deeply insightful.”

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Every session with Craig has been packed with relevant strategies, frameworks, and real-world scenarios. His cultural coaching has been invaluable — I walked away each time with practical actions I could apply immediately.


Senior Trade and Investment Commissioner, Hong Kong

“We were expanding fast, but struggling with consistency on the ground.”

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As we scaled our operations in Southeast Asia, quality control and team productivity became increasingly unpredictable.

Craig’s coaching helped me adapt how I communicated expectations, provided feedback, and built trust with local staff. We’re now seeing improvements across both efficiency and morale.


Regional Operations Manager, Multinational Medical Device Manufacturer

CROSS-CULTURAL RELATABILITY QUIZ

 

Score your ability to relate to customers, clients and colleagues from different cultural backgrounds.
 

Why?


So you can influence their behaviour or move them up the scale of satisfaction.

5-questions. Instant results. 100% confidential.

TAKE THE QUIZ

FEATURED PROGRAMS

Professional Coaching, Training & Workshops

 

Leading Culturally Diverse Teams and International Projects

Leading Culturally Diverse Teams and International Projects

 
How to Achieve Peak Team Performance With Cultural Safety and Awareness

 

For Professionals navigating Cross-Cultural Business Situations or Stakeholder Relationships

 
Delivery Options: 
Professional Coaching | Training

 

TAKE A LOOK
Cross-Cultural Communication Techniques for Meetings in the USA, UK & Australia

Cross-Cultural Communication Techniques for Meetings in the USA, UK & Australia

 
How to Speak Up, Influence, and Be Remembered in Workplace Meetings

 

For Professionals Navigating Workplace Norms In English-Speaking Countries

 
Delivery Options: 
Professional Coaching | Training  | Online Course

 

TAKE A LOOK
Cross-Cultural Service Delivery: Lessons from International Airlines

Cross-Cultural Service Delivery: Lessons from International Airlines

 
How to Deliver Premium Service In Any Industry With Cultural Awareness and Sensitivity

 

For Frontline Staff in Any Industry Who Serve International Customers or Clients

 
Delivery Options: 
Professional Coaching | Training

 

TAKE A LOOK
BROWSE ALL PROGRAMS

COACHING FOR INTERNATIONAL RELOCATIONS

Global Mobility, with Cultural Intelligence

Cross-Cultural Service Delivery: Lessons from International Airlines

Intercultural Coaching for International Relocations

 
How to Navigate Country-Specific Cultural Nuances in Business and Social Settings

 

For Employees on International Postings and Assignments

 
Delivery Options: 
Professional Coaching | Training
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COACHING FOR BUSINESS CHALLENGESS

Country-Specific Advice, with Cultural Intelligence

Cross-Cultural Service Delivery: Lessons from International Airlines

Intercultural Coaching and Advice for Business Challenges

 
How to Navigate Country-Specific Business Challenges Using Cultural Intelligence

 

For Professionals Navigating Cross-Cultural Business Situations or Stakeholder Relationships

 
Delivery Option: 
Professional Coaching
TAKE A LOOK

A QUICK INTRODUCTION: CRAIG SHIM

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As a qualified intercultural business consultant, I specialise in enhancing cross-cultural business and relational skills. Having lived abroad for much of my career before returning to Australia, I've gained valuable insights into how cultural competency is crucial for building strong relationships. Drawing on this experience, I provide coaching, training, and advice to corporate and government clients to boost their cross-cultural capabilities.

My intercultural guidance is trusted by companies like Boeing, Nike, PepsiCo, and Mastercard, as well as the Australian Government and United Nations agencies. I also serve on several advisory panels, including those for the Department of Prime Minister and Cabinet and the Australian Public Service Commission.

 

Craig Shim, Director, Alphacrane Intercultural Specialists

Craig Shim, Alphacrane Intercultural Specialists
HOW CAN WE HELP YOU?