Score your ability to relate to people from different cultural backgrounds
Take my free 5-question quiz for instant results
TAKE THE QUIZWe are an Australian, Queensland-based consultancy specialising in cross-cultural business and relational skills.
HOW CAN WE HELP YOU?
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ONLINE COURSES & RESOURCES
Cross-cultural and communication skills, explained step-by-step.
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COACHING, TRAINING & ADVICE
If there’s a cross-cultural element to your business or organisational challenge, we can help.
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CONSULTANCY PROJECTS
From Cultural Inclusion Listening Circles to Sister Cities and Asia-Ready Tourism, our projects are diverse but always guided by a global perspective.
TOPICS WE COVER
- Premium customer service for international guests, passengers and visitors
- Effective global team management
- International project setup and teamwork
- Cultural insights for leaders on international assignments and global relocations
- Cultural Diversity, Equity and Inclusion: developing culturally diverse leadership pipelines and support
- Preparation for international trade and investment delegations and postings
- Asia-Ready and international-ready tourism strategies
- Sister city relationships
- Cultural intelligence for training, teaching and providing services to international students
Browse through your areas of interest to find out more.
MOREWHAT YOU CAN EXPECT
Our Promise
PRACTICAL INTERCULTURAL ADVICE
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You have the industry expertise. We have the specialist insights to boost your international and cross-cultural capabilities.
Our programs are designed by Craig Shim, one of Australia's leading intercultural practitioners, in collaboration with our global network of Subject Matter Experts.
BUSINESS-FOCUSSED SOLUTIONS
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We help you understand deep rooted cultural mindsets so that you can apply cross-cultural business strategies in any situation.
By delving much deeper than basic business etiquette and customs, our cross-cultural insights will help improve your business capabilities and competitiveness.
REAL-LIFE SCENARIOS
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We are Australia’s only intercultural consultancy to exclusively use Scenario-Based Learning in our coaching and training.
This means you'll gain a deeper and longer-lasting understanding of practical cross-cultural strategies for immediate application in your specific situation.
Craig’s executive workshop and intercultural expertise provided practical skills for the ILO and its partner organizations to roll out projects with intercultural savvy.
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Erik Holmqvist
International Labor Organization, United Nations, Helsinki
CROSS-CULTURAL RELATABILITY QUIZ
Score your ability to relate to customers, clients and colleagues from different cultural backgrounds.
Why?
So you can influence their behaviour or move them up the scale of satisfaction.
5-questions. Instant results. 100% confidential.
TAKE THE QUIZFEATURED ONLINE COURSES
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How to Relate Better to Customers, Clients and Colleagues From Any Cultural Background
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Discover how to bridge cultural gaps and create stronger connections with your customers, clients, and colleagues.
As a qualified intercultural business consultant, I'll guide you through actionable steps to build trust, navigate frustrations, and ensure your approach is truly inclusive. Enrol now, and I look forward to seeing you inside the course.
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How to Communicate with International and Culturally Diverse Visitors
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Engaging with visitors from around the world can be immensely rewarding, though there are moments when communication can be challenging.
As a qualified intercultural business consultant, I’ll guide you through practical phrases, responses, and cross-cultural tips to help you navigate cultural differences, minimise misunderstandings, and create positive first impressions.
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How to Apply Cultural Intelligence in Leadership Decisions and Organisational Processes
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Recognising how and when to incorporate cultural intelligence into leadership decisions and organisational processes doesn't have to be complicated.
As a qualified intercultural business consultant, I'll provide you with practical, ready-to-use checklists for various scenarios, supported by explanatory videos and resources. Learn to make culturally inclusive decisions that benefit colleagues, customers, clients, and stakeholders.
COACHING
Tailored Solutions for Cross-Cultural Business Success
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2-Session Coaching Package:
Intercultural Business Coaching
2 x 90min sessions for addressing your specific business challenge, with cultural intelligence
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We’ll unpack and analyse your challenge from a cross-cultural perspective, then work out strategies to achieve your goal, with cultural intelligence.
100% tailored to your business needs. 1-on-1 or small group sessions. Country-specific business culture insights. Delivered virtually. Each session 1.5hrs.
Tailored Solutions for Cross-Cultural Business Success
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4-Session Coaching Package:
Intercultural Business Coaching
4Â x 90min sessions for addressing your specific business challenge, with cultural intelligence
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We’ll unpack and analyse your challenge from a cross-cultural perspective, then work out strategies to achieve your goal, with cultural intelligence.
100% tailored to your business needs. 1-on-1 or small group sessions. Country-specific business culture insights. Delivered virtually. Each session 1.5hrs.
Country-Specific Onboarding for International Postings and Assignments
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4-Session Coaching Package:
Intercultural Coaching for International Relocations
4Â x 90min sessions, delivered virtually
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Country-specific cultural insights critical for winning over and influencing colleagues, clients and stakeholders in your new host country.
100% tailored to your business needs. 1-on-1 or small group sessions spread out from pre-departure to post-arrival. Delivered virtually. Each session 1.5hrs.
Alphacrane Intercultural Specialists is owned and operated by Craig Shim, one of Australia’s leading qualified intercultural business consultants. With over two decades of global experience, his expertise is sought after by globally recognised organisations like Air New Zealand, Boeing, BP, Mastercard, Nike, and PepsiCo.
In addition to multinational corporations, Craig also advises foreign embassies, the Australian Government's Department of Prime Minister and Cabinet, the Australian Public Service Commission, and various United Nations agencies.
Craig is also the co-founder of Project Global Citizen, a global movement helping students develop cultural competence as a foundation for global citizenship.
