SPECIALISTÂ COURSE
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CULTURAL SAFETY AND INCLUSIVE LANGUAGE TOOLKIT
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HOW TO EMBED CULTURAL COMPETENCY AND SET BEHAVIOURAL EXPECTATIONS
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Knowing what to say and how to express it respectfully doesn't have to be difficult.
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As a qualified intercultural business consultant, I'll help you unlock the phrases and techniques for communicating effectively across cultures.
I've prepared a curated collection of ready-to-use phrases to embed cultural safety and competency across your organisation. The phrases are downloadable in an editable Word format, so you can easily integrate them into your policies and practices.
These phrases will help set behavioural expectations for cultural safety and equip employees with inclusive language for various workplace scenarios.
Pre-register now, and I'll notify you as soon as the course is open for enrolment.
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Craig Shim, Alphacrane Intercultural Specialists
PRE-REGISTERABOUT THIS COURSE
OVERVIEW
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This course offers a curated collection of ready-to-use phrases to embed cultural safety and competency across an organisation.
These phrases can be seamlessly integrated into organisational policies and practices.
They will help set behavioural expectations for cultural safety and equip employees with culturally inclusive language for various workplace scenarios.
OBJECTIVE
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Learn how to embed cultural competency across the organisation and set clear behavioural expectations for cultural inclusion.
DURATION
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1 hour of lessons presented in video format, plus downloadable lists of phrases, lesson notes and activities.
KEY TOPICS
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Best practices for embedding cultural safety in organisational policies
How to use inclusive language across common workplace situations
Setting and communicating behavioural expectations for a culturally competent workplace
WHO THIS COURSE IS FOR
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HR and Organisational Development professionals responsible for policy development
Public sector leaders and managers
Diversity and inclusion officers seeking to embed cultural competency
Supervisors of frontline staff looking to embed culturally inclusive service language into everyday interactions
A Note for Australian Government Agencies
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This course aligns with the APS Culturally and Linguistically Diverse Employment (CALD) Strategy and Action Plan, supporting your efforts to address the following headline actions:
- Headline Action 2 Cultural Understanding: Build a curated collection of multimedia learning resources. Outcome A: The experience and contributions of CALD employees are shared and reflected in greater intercultural understanding. Outcome B: Our greater intercultural understanding enables us to harness the wealth and depth of expertise available across the APS. Outcome C: Best practice is promoted and collaboratively implemented across the APS.
- Headline Action 3 Leadership and Management: Build APS Leadership through embedding cultural capability training and sponsorship of CALD employees.
- Headline Action 4Â Recruitment and Progression:Â Modernise the APS recruitment and promotion processes to apply a rigorous understanding of merit.
- Headline Action 5 Representation: Reflect the population we serve and throughout the APS to represent diversity cohorts fairly. Outcomes: There is an increase in the pipeline of CALD employees in SES roles, and the APS reflects and respects cultural diversity at all levels.
CHALLENGES ADDRESSED
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I’m unsure where to start with embedding cultural safety and inclusive language into my organisation’s policies and practices.
I don’t have the intercultural expertise needed to set clear behavioural expectations for cultural safety.
I’m struggling to articulate culturally inclusive language for my team to use in various workplace scenarios.
ACTIONABLE TAKEAWAYS
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Gain step-by-step guidance on where to start and how to integrate cultural safety into your organisation’s core processes.
Learn how to apply inclusive language and culturally competent practices, even without prior intercultural expertise.
Access ready-made, adaptable phrases to confidently set behavioural expectations and create an inclusive work environment.
WHAT'S INCLUDED
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- Step-by-step course lessons to to achieve cultural competency in everyday interactions
- 60 minutes of lessons presented in video format, plus lesson notes and activities
- Practical indicators of one-star through to five-star relationships, so you can score yourself, set your goal, and track your progress
- Practical examples of intercultural best practice
- Self-assessment activities for your personal and professional growth
- Downloadable lists of ready-to-use phrases to embed cultural safety and competency across your organisation
- Unlimited access for 1 year so you can rewatch lessons at any time
- Certificate of Completion for your CPD (Continuing Professional Development) available upon request
- Risk-Free Guarantee: If you join and feel that the course is not a good fit for you, I’m giving you a 14-day 100% money-back guarantee
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PRE-REGISTER YOUR INTEREST NOW
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I'll be in touch as soon as the course is ready, so you'll be the first to know when it's time to enrol.
- You are not committed to purchase at this pre-registration stage
- No payment required to register your interest
- Pre-registering ensures you receive important updates, alerts, and reminders – no spam, I promise!
Just a quick note – if my confirmation email doesn't arrive in a few minutes, please check your spam folder. By clicking 'submit,' you're agreeing to receive only important updates from me (no spam, ever). You can unsubscribe whenever you like. If you have any questions, feel free to get in touch via the CONTACT page. Thanks, Craig Shim
INSTRUCTOR PROFILE
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As a qualified intercultural business consultant, I specialise in enhancing cross-cultural business and relational skills. Having lived abroad for much of my career, I've gained valuable insights into how cultural competency is crucial for building strong relationships. Drawing on this experience, I provide coaching, training, and advice to corporate and government clients to boost their cross-cultural capabilities.
My intercultural guidance is trusted by companies like Boeing, Nike, PepsiCo, and Mastercard, as well as the Australian Government and United Nations agencies. I also serve on several advisory panels, including those for the Department of Prime Minister and Cabinet and the Australian Public Service Commission.
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Craig Shim, Director, Alphacrane Intercultural Specialists
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