Online Course: Culturally Inclusive Service Language for Volunteers

SPECIALIST COURSE

CULTURALLY INCLUSIVE SERVICE LANGUAGE FOR VOLUNTEERS

How to Communicate with International and Culturally Diverse Visitors

HOW TO COMMUNICATE WITH INTERNATIONAL AND CULTURALLY DIVERSE VISITORS

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Engaging with visitors from around the world can be immensely rewarding, though there are moments when communication can be challenging.

As a qualified intercultural business consultant, I’ll guide you through practical phrases, responses, and cross-cultural tips to help you navigate cultural differences, minimise misunderstandings, and create positive first impressions. I'll also provide you with practical, ready-to-use checklists for various scenarios, supported by explanatory videos and resources.

By the end of this course, you'll feel confident using culturally inclusive service language that resonates with visitors from any cultural background.

Pre-register now, and I'll notify you as soon as the course is open for enrolment.

Craig Shim, Alphacrane Intercultural Specialists

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ABOUT THIS COURSE

Achieving Cultural Diversity in Senior Leadership

OVERVIEW

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This course equips volunteer ambassadors with practical phrases, responses, and cross-cultural tips to navigate cultural differences, minimise misunderstandings, and create positive first impressions.

By the end of the course, participants will confidently use culturally inclusive service language that resonates with visitors from any cultural background.

OBJECTIVE

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Learn how to communicate with international and culturally diverse visitors using culturally inclusive service language.

DURATION

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1 hour of lessons presented in video format, plus downloadable lists of phrases, checklists, lesson notes and activities.

KEY TOPICS

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Adapting Service Language to Suit Different Cultural Expectations

Recognising and Addressing Common Cross-Cultural Misunderstandings

Culturally Sensitive Tips for Managing Difficult Situations

Quick Techniques for Overcoming Language Barriers

WHO THIS COURSE IS FOR

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Airport ambassadors
Cruise ship ambassadors
Visitor Information Centre volunteers
Olympics & Paralympic volunteers
Museum volunteers
Major event volunteers
Sporting event volunteers
Cultural festival volunteers
Historic site volunteers
National park visitor centre volunteers
Zoo and wildlife sanctuary volunteers
Botanical garden guides
Gallery volunteers

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CHALLENGES ADDRESSED

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I struggle to connect with some international visitors and question whether I’m meeting their expectations.

I feel frustrated when international visitors don’t respond as expected and wonder if I’m unintentionally offending them.

I want reassurance that I’m using culturally inclusive service language appropriate for difficult situations.

I find it challenging to communicate with visitors who have limited English proficiency.

ACTIONABLE TAKEAWAYS

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Engage more effectively with international visitors by adapting to their cultural expectations.

Minimise misunderstandings and avoid unintentionally offending visitors from diverse cultural backgrounds.

Use culturally inclusive service language confidently in difficult situations.

Apply verbal and non-verbal techniques to communicate with visitors who have limited English proficiency.

WHAT'S INCLUDED

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Step-by-step course lessons to to achieve cultural competency in everyday interactions
60 minutes of lessons presented in video format, plus lesson notes and activities
Practical indicators of one-star through to five-star relationships, so you can score yourself, set your goal, and track your progress
Practical examples of intercultural best practice
Self-assessment activities for your personal and professional growth
Downloadable lists of ready-to-use phrases to embed culturally inclusive service language across your team of volunteers
Downloadable ready-to-use checklists for various cross-cultural scenarios
Unlimited access for 1 year so you can rewatch lessons at any time
Certificate of Completion for your CPD (Continuing Professional Development) available upon request
Risk-Free Guarantee: If you join and feel that the course is not a good fit for you, I’m giving you a 14-day 100% money-back guarantee

PRE-REGISTER YOUR INTEREST NOW

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I'll be in touch as soon as the course is ready, so you'll be the first to know when it's time to enrol.

You are not committed to purchase at this pre-registration stage
No payment required to register your interest
Pre-registering ensures you receive important updates, alerts, and reminders – no spam, I promise!

Just a quick note – if my confirmation email doesn't arrive in a few minutes, please check your spam folder. By clicking 'submit,' you're agreeing to receive only important updates from me (no spam, ever). You can unsubscribe whenever you like. If you have any questions, feel free to get in touch via the CONTACT page. Thanks, Craig Shim

INSTRUCTOR PROFILE

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As a qualified intercultural business consultant, I specialise in enhancing cross-cultural business and relational skills. Having lived abroad for much of my career, I've gained valuable insights into how cultural competency is crucial for building strong relationships. Drawing on this experience, I provide coaching, training, and advice to corporate and government clients to boost their cross-cultural capabilities.

My intercultural guidance is trusted by companies like Boeing, Nike, PepsiCo, and Mastercard, as well as the Australian Government and United Nations agencies. I also serve on several advisory panels, including those for the Department of Prime Minister and Cabinet and the Australian Public Service Commission.

Craig Shim, Director, Alphacrane Intercultural Specialists