SPECIALISTÂ COURSE
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CROSS-CULTURAL SERVICE DELIVERY FOR CABIN CREW
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HOW TO DELIVER PREMIUM SERVICE WITH CULTURAL AWARENESS AND SENSITIVITY
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Delivering premium service to international and culturally diverse passengers doesn’t have to leave you wondering if you're doing a good job.
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As a qualified intercultural business consultant, I'll guide you through cross-cultural techniques and service language to build rapport, overcome language barriers, and understand cultural nuances, all aimed at improving customer satisfaction.
By the end of this course, you'll feel prepared to handle cross-cultural challenges and confident that your service delivery is culturally sensitive.
Pre-register now, and I'll notify you as soon as the course is open for enrolment.
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Craig Shim, Alphacrane Intercultural Specialists
PRE-REGISTERABOUT THIS COURSE
OVERVIEW
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This course equips cabin crew members with cross-cultural techniques and service language strategies to build rapport, overcome language barriers, and understand cultural nuances, all aimed at improving customer satisfaction.
By the end of the course, participants will feel prepared to handle cross-cultural challenges and confident that their service delivery is culturally sensitive.
OBJECTIVE
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Learn how to deliver premium service to international and culturally diverse passengers, with enhanced cultural awareness, sensitivity, and effective communication techniques to improve customer satisfaction and overcome cross-cultural challenges.
DURATION
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1 hour of lessons presented in video format, plus lesson notes and activities.
KEY TOPICS
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Building Personal Rapport with International and Culturally Diverse Customers
Navigating Cross-Cultural Perception Gaps in Customer Interactions
Managing Customer Expectations and Preparing for Service Recovery, with Cultural Sensitivity
Cross-Cultural Communication Techniques
Quick Tips for Overcoming Language Barriers
WHO THIS COURSE IS FOR
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Cabin crew delivering premium in-flight services
Customer service professionals in the aviation industry
Training managers responsible for improving cross-cultural service delivery
CHALLENGES ADDRESSED
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I sometimes find it difficult to understand the unique needs and preferences of customers from certain cultures.
I worry that cultural differences might lead to misunderstandings and dissatisfaction among international passengers.
I face challenges in overcoming language barriers when communicating with passengers who don’t speak English fluently.
ACTIONABLE TAKEAWAYS
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Learn how to build rapport with customers from different cultures by understanding their underlying needs and priorities.
Enhance your ability to deliver satisfaction by being mindful of cultural perceptions and addressing them effectively.
Manage customer expectations by recognising and adapting to different cultural preferences.
Develop quick strategies to overcome language barriers and ensure clear communication, even with limited shared language.
Prepare yourself to manage service recovery situations with cultural sensitivity, ensuring positive outcomes.
WHAT'S INCLUDED
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- Step-by-step course lessons to to achieve cultural competency in everyday interactions
- 60 minutes of lessons presented in video format, plus lesson notes and activities
- Practical indicators of one-star through to five-star relationships, so you can score yourself, set your goal, and track your progress
- Practical examples of intercultural best practice
- Self-assessment activities for your personal and professional growth
- Downloadable Reflection Journal packed with additional resources, self-reflection activities, and best practice frameworks
- Unlimited access for 1 year so you can rewatch lessons at any time
- Certificate of Completion for your CPD (Continuing Professional Development) available upon request
- Risk-Free Guarantee: If you join and feel that the course is not a good fit for you, I’m giving you a 14-day 100% money-back guarantee
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PRE-REGISTER YOUR INTEREST NOW
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I'll be in touch as soon as the course is ready, so you'll be the first to know when it's time to enrol.
- You are not committed to purchase at this pre-registration stage
- No payment required to register your interest
- Pre-registering ensures you receive important updates, alerts, and reminders – no spam, I promise!
Just a quick note – if my confirmation email doesn't arrive in a few minutes, please check your spam folder. By clicking 'submit,' you're agreeing to receive only important updates from me (no spam, ever). You can unsubscribe whenever you like. If you have any questions, feel free to get in touch via the CONTACT page. Thanks, Craig Shim
INSTRUCTOR PROFILE
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As a qualified intercultural business consultant, I specialise in enhancing cross-cultural business and relational skills. Having lived abroad for much of my career, I've gained valuable insights into how cultural competency is crucial for building strong relationships. Drawing on this experience, I provide coaching, training, and advice to corporate and government clients to boost their cross-cultural capabilities.
My intercultural guidance is trusted by companies like Boeing, Nike, PepsiCo, and Mastercard, as well as the Australian Government and United Nations agencies. I also serve on several advisory panels, including those for the Department of Prime Minister and Cabinet and the Australian Public Service Commission.
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Craig Shim, Director, Alphacrane Intercultural Specialists
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