YOUR INVITATION TO REAL-WORLD INTERCULTURAL SKILLS FOR AVIATION AND AIRPORTS
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I’ve coached and trained hundreds of aviation professionals, from engineers and project managers to international cabin crew, airport lounge staff, and check-in agents.
If you manage culturally diverse teams or provide customer service to international or diverse guests, my international experience and intercultural expertise can help you optimise operations and enhance customer satisfaction.
Our services equip you with the skills to deliver service excellence and operational efficiency, from improving cross-cultural communication to navigating cultural barriers in safety and compliance.
Craig Shim, Alphacrane Intercultural Specialists
HOW CAN WE HELP YOU?
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ONLINE COURSES & RESOURCES
Our courses tackle the real-world challenges faced by aviation professionals and volunteers in delivering exceptional service and managing culturally diverse teams.
Whether you're looking to overcome language barriers, embed culturally inclusive service language, or minimise cross-cultural misunderstandings, these courses provide practical strategies for success in the fast-paced aviation environment.
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Example
Cross-Cultural Leadership for Ground Services Supervisors
» How to Overcome Cultural Barriers to Compliance and Safety
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COACHING, TRAINING & ADVICE
Our coaching, training, and advisory services help aviation professionals tackle organisation-specific challenges, such as improving cross-cultural communication with international passengers or managing culturally diverse teams in high-pressure environments.
Through interactive scenarios, participants learn how to navigate real-world cross-cultural challenges in aviation, enhancing their ability to deliver culturally inclusive leadership and customer service while honing their Cultural Intelligence under Craig Shim's guidance.
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Example
CSI: Ground Services - Cultural Scenario Investigation. A frustrated passenger, a miscommunication at the check-in counter, and a delayed flight… every cross-cultural scenario has a story. Join your CSI: Ground Services team to investigate and solve cross-cultural challenges in real-time.
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CONSULTANCY PROJECTS
We collaborate with aviation companies and airport operators to enhance cultural inclusion in their operations. Our consultancy projects range from reviewing the customer journey from a cultural perspective to developing culturally inclusive service delivery checklists and strategies for improving passenger experiences.
We also support aviation clients by designing in-house training programs that build cultural intelligence among ground staff, cabin crew, and management teams to ensure smoother operations and better customer relations.
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Example
Supporting International Aviation Teams in Australian Projects. Craig Shim was engaged by an international aviation company working on a multi-million-dollar infrastructure project in Australia. He addressed cultural misunderstandings and improved collaboration between their local client and their local and international teams, leading to smoother project delivery and stronger client partnerships.
CRAIG SHIM'S EXPERIENCE
Supporting the Aviation Sector and Airports
INTERCULTURAL PROFESSIONAL DEVELOPMENT FOR AVIATION AUSTRALIA
Since 2019, Craig Shim has tailored and delivered professional development training sessions for Aviation Australia’s engineering instructors and staff.
His signature program, CSI: Aviation Australia – Cultural Scenario Investigation, immerses participants in real-world cross-cultural challenges, from resolving classroom disputes to overcoming cultural barriers in education.
CULTURALLY INCLUSIVE SERVICE TRAINING - AIRLINES AND AIRPORTS
Craig Shim has trained hundreds of cabin crew, airport lounge staff, and check-in agents for premium service airlines and international airports across Asia, New Zealand, and Australia.
His training focuses on delivering culturally inclusive service by adapting communication styles, managing cross-cultural interactions, and handling sensitive situations with cultural intelligence.
ADVISING ON INTERNATIONAL AVIATION PROJECTS IN AUSTRALIA
Craig Shim was engaged by an international aviation company working on a multi-million-dollar infrastructure project in Australia.
His consultancy addressed strained relationships between the company and its local client, as well as tense dynamics between the company’s local and international teams.
Craig’s guidance helped improve team cohesion and align client relations strategies to the local business environment.
AVIATION AND AIRPORTS
Featured Course
Cultural barriers in ground operations are inevitable but shouldn't be ignored.
As a qualified intercultural business consultant, I'll share with you practical strategies to easily overcome these barriers, ensuring that safety standards and operational protocols are consistently met.
This course will equip you with the tools to achieve seamless compliance and collaboration across culturally diverse teams.
TAKE A LOOKMORE AVIATION AND AIRPORT-RELATED COURSES
INSTRUCTOR PROFILE
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As a qualified intercultural business consultant, I specialise in enhancing cross-cultural business and relational skills. Having lived abroad for much of my career, I've gained valuable insights into how cultural competency is crucial for building strong relationships. Drawing on this experience, I provide coaching, training, and advice to corporate and government clients to boost their cross-cultural capabilities.
My intercultural guidance is trusted by companies like Boeing, Nike, PepsiCo, and Mastercard, as well as the Australian Government and United Nations agencies. I also serve on several advisory panels, including those for the Department of Prime Minister and Cabinet and the Australian Public Service Commission.
Craig Shim, Director, Alphacrane Intercultural Specialists
