SPECIALISTÂ COURSE
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CULTURALLY SAFE CUSTOMER SERVICE FOR PATHOLOGY COLLECTORS
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HOW TO OVERCOME LANGUAGE BARRIERS AND AVOID MISPERCEPTIONS OF DISRESPECT
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Adjusting your service delivery style to overcome language barriers and avoid misperceptions of disrespect takes practice, but it doesn’t need to be difficult.
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As a qualified intercultural business consultant, I’ll help you build stronger relationships with your patients by improving your cultural capability and communication.
Learn practical strategies to ensure that all patients feel respected and understood, leading to better customer satisfaction.
Pre-register now, and I'll notify you as soon as the course is open for enrolment.
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Craig Shim, Alphacrane Intercultural Specialists
PRE-REGISTERABOUT THIS COURSE
OVERVIEW
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This course helps pathology collectors build stronger relationships with culturally diverse patients by overcoming language barriers and avoiding misperceptions of disrespect.
It provides practical strategies to improve cultural capability and communication, ensuring patients feel respected and understood, leading to better customer satisfaction.
OBJECTIVE
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Learn how to deliver culturally safe and effective customer service by adapting your communication style to accommodate culturally diverse patients, improving patient satisfaction, and building trust in your pathology collection interactions.
DURATION
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1 hour of lessons presented in video format, plus lesson notes and activities.
KEY TOPICS
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The Role of Cultural Safety in Pathology Collection
Communication Strategies for Culturally Diverse Patients
Identifying and Addressing Cultural Blind Spots in Healthcare
WHO THIS COURSE IS FOR
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Pathology Collection Supervisors and Area Managers
Pathology collectors working with culturally diverse patients
Customer service professionals in pathology settings
CHALLENGES ADDRESSED
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I sometimes find it difficult to communicate effectively with patients from different cultural backgrounds.
I struggle with misunderstandings and frustrations due to cultural differences in how patients express their needs.
I want to ensure I am providing culturally inclusive care to all patients, but I am unsure how to identify potential cultural blind spots.
ACTIONABLE TAKEAWAYS
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Improve your communication skills by understanding the cultural dynamics that affect patient interactions.
Learn how to manage cultural misunderstandings and develop strategies to better connect with patients.
Validate your approach to patient care by identifying cultural blind spots and ensuring inclusive practices are in place.
WHAT'S INCLUDED
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- Step-by-step course lessons to to achieve cultural competency in everyday interactions
- 60 minutes of lessons presented in video format, plus lesson notes and activities
- Practical indicators of one-star through to five-star relationships, so you can score yourself, set your goal, and track your progress
- Practical examples of intercultural best practice
- Self-assessment activities for your personal and professional growth
- Downloadable Reflection Journal packed with additional resources, self-reflection activities, and best practice frameworks
- Unlimited access for 1 year so you can rewatch lessons at any time
- Certificate of Completion for your CPD (Continuing Professional Development) available upon request
- Risk-Free Guarantee: If you join and feel that the course is not a good fit for you, I’m giving you a 14-day 100% money-back guarantee
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PRE-REGISTER YOUR INTEREST NOW
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I'll be in touch as soon as the course is ready, so you'll be the first to know when it's time to enrol.
- You are not committed to purchase at this pre-registration stage
- No payment required to register your interest
- Pre-registering ensures you receive important updates, alerts, and reminders – no spam, I promise!
Just a quick note – if my confirmation email doesn't arrive in a few minutes, please check your spam folder. By clicking 'submit,' you're agreeing to receive only important updates from me (no spam, ever). You can unsubscribe whenever you like. If you have any questions, feel free to get in touch via the CONTACT page. Thanks, Craig Shim
INSTRUCTOR PROFILE
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As a qualified intercultural business consultant, I specialise in enhancing cross-cultural business and relational skills. Having lived abroad for much of my career, I've gained valuable insights into how cultural competency is crucial for building strong relationships. Drawing on this experience, I provide coaching, training, and advice to corporate and government clients to boost their cross-cultural capabilities.
My intercultural guidance is trusted by companies like Boeing, Nike, PepsiCo, and Mastercard, as well as the Australian Government and United Nations agencies. I also serve on several advisory panels, including those for the Department of Prime Minister and Cabinet and the Australian Public Service Commission.
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Craig Shim, Director, Alphacrane Intercultural Specialists
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