COACHING

Terms & Conditions, Cancellation Policy and Disclaimer 

Contents:

1. Consent to Contact
2. Important Email Note
3. After Payment Is Received
4. Confidentiality in Coaching, Training and Consultancy
5. Session Access and Usage
6. Pricing, GST, and Quotation Validity
7. Cancellation & Rescheduling Policy
8. Risk-Free Guarantee (Not Applicable)
9. Disclaimer
10. Governing Law
11. Updates to This Policy
12. Contact Us

1. Consent to Contact

By clicking “Complete My Purchase”, you consent to Alphacrane Pty Ltd contacting you via email to coordinate your coaching sessions and provide information relevant to your purchase. We respect your privacy and will never send unsolicited marketing emails.

2. Important Email Note

Our confirmation emails may occasionally land in your spam or junk folder. To avoid missing important updates:

• Tick the “Subscribe to our email list” box at checkout

• Check your spam or promotions folder after completing your purchase

• If you haven’t received an email within a few minutes, please contact [email protected]

3. After Payment Is Received

Once your payment is received, we will:

• Issue a receipt and/or tax invoice

• Contact you via email to coordinate preferred coaching dates and times

• Ask you to complete a short pre-coaching survey to help tailor the sessions to your specific needs

4. Confidentiality in Coaching, Training and Consultancy

We understand that our work often involves confidential discussions, sensitive organisational matters, and commercially sensitive information. Whether you engage us for coaching, training, consultancy or advisory support, all personal and professional details you share with Alphacrane Intercultural Specialists are treated with the strictest confidence.

Unless we are required by law to disclose it (e.g. to prevent serious harm or fulfil a legal obligation), this information will never be shared with third parties without your permission. Access is restricted to the relevant facilitator or consultant (Craig Shim), and information is securely stored and handled with care.

5. Session Access and Usage

• Each coaching package includes the number of sessions specified at the time of purchase (e.g. 2 x 90-minute sessions).

• Coaching sessions are intended for individual use, or for a small group as agreed at the time of purchase (maximum of 6 participants).

• Additional sessions may be arranged separately by contacting [email protected].

• All coaching session materials remain the intellectual property of Alphacrane Pty Ltd and may not be shared, distributed, or repurposed for commercial use without permission.

6. Pricing, GST, and Quotation Validity

All pricing is typically listed in Australian Dollars (AUD) and, unless stated otherwise, is exclusive of GST. 

For selected products, you may be offered the option to purchase in your local currency (e.g. USD or GBP). In these cases, prices will be clearly labelled on the relevant checkout page.

• If the course is purchased and accessed from outside Australia by a non-Australian entity, GST may not apply.

• Payments are processed securely through Stripe, our preferred payment provider.

• Where a formal quote is provided, it is valid for 30 days from the issue date.

7. Cancellation & Rescheduling Policy

Refunds:

• If you cancel in writing more than 5 business days before your first scheduled coaching session, we will refund your payment minus any transaction fees (e.g. credit card fees) and reasonable preparation costs already incurred.
• If you cancel less than 5 business days before the first session, refunds will only be considered in exceptional circumstances.

Rescheduling:

• You may reschedule a coaching session with more than 48 hours’ notice, subject to availability.

• If you cancel within 48 hours of the scheduled session or do not attend (“no-show”), the session will be forfeited.

All cancellations or rescheduling requests must be submitted in writing to [email protected].

8. Risk-Free Guarantee (Not Applicable)

Please note that the 14-day money-back guarantee offered on self-paced online courses does not apply to private coaching packages, as session time is reserved and customised in advance.

However, if you have concerns about your coaching experience, please contact Craig Shim directly at [email protected]. I’ll do my best to address the issue promptly and fairly.

9. Disclaimer

The coaching services provided by Alphacrane Pty Ltd are designed to support intercultural capability development in a professional context. Outcomes may vary depending on your goals, context, and engagement with the process.

• Coaching is not a substitute for legal, financial, psychological, or medical advice. Please seek professional assistance where appropriate.

• Alphacrane Pty Ltd accepts no responsibility for any outcomes, harm or loss resulting from the use or non-use of information provided during coaching.

10. Governing Law

These terms are governed by the laws of Queensland, Australia. Any disputes or claims will be subject to the jurisdiction of the courts of Queensland.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be published on this page with the latest revision date. We recommend reviewing this page periodically. 

12. Contact Us

If you have any questions about these terms, please contact:

Craig Shim
Director, Alphacrane Intercultural Specialists
📧 [email protected]

If you believe you’ve been incorrectly charged, we ask that you please email us first before raising a dispute with your bank. As a small business, your direct communication helps us resolve issues quickly and keeps our operating costs down.

Last Updated:

 19 April 2025

TRAINING

Terms & Conditions, Cancellation Policy and Disclaimer 

Contents:

1. Consent to Contact
2. Important Email Note
3. After Confirmation
4. Confidentiality in Coaching, Training and Consultancy
5. Program Access and Usage
6. Pricing, GST, and Quotation Validity
7. Travel, Flights and Accommodation (For In-Person Facilitation)
8. Client Responsibilities
9. Contract Variation or Scope Adjustments
10. Cancellation & Refund Policy
11. Disclaimer
12. Governing Law
13. Updates to This Policy
14. Contact Us

1. Consent to Contact

By accepting a proposal or clicking “Complete My Purchase”, you consent to Alphacrane Pty Ltd contacting you via email to coordinate your training program and share information relevant to your booking. We respect your privacy and will never send unsolicited marketing emails.

2. Important Email Note

Confirmation emails and coordination details may occasionally land in your spam or junk folder.
To ensure smooth communication:

• Please check your spam or promotions folder

• If you don’t receive an email within a few minutes of booking or confirmation, contact [email protected]

3. After Confirmation

Once your booking or proposal has been confirmed, we will:

• Issue a receipt and/or tax invoice

• Contact you to coordinate scheduling and delivery format (virtual or in-person)

• Request further information to tailor the training to your organisation’s needs (e.g. participant context, location, topics)

4. Confidentiality in Training and Consultancy

We recognise that training often involves confidential discussions and organisational sensitivities. All information shared by the client—before, during or after the engagement—will be treated with the strictest confidence, and will not be disclosed to any third party without your permission, unless required by law. Access to your information is limited to the relevant facilitator (Craig Shim). 

5. Program Access and Usage

• Training is delivered either in-person or virtually, based on the agreed scope of work and format.

• Customisation may include tailoring a Cultural Scenario Investigation (CSI) format to your organisation’s cross-cultural challenges.

• All content and materials remain the intellectual property of Alphacrane Pty Ltd. Materials must not be copied, repurposed, or shared externally without permission.

6. Pricing, GST, and Quotation Validity

All pricing is typically listed in Australian Dollars (AUD) and, unless stated otherwise, is exclusive of GST. 

For selected products, you may be offered the option to purchase in your local currency (e.g. USD or GBP). In these cases, prices will be clearly labelled on the relevant checkout page.

• If the course is purchased and accessed from outside Australia by a non-Australian entity, GST may not apply.

• Payments are processed securely through Stripe, our preferred payment provider.

• Where a formal quote is provided, it is valid for 30 days from the issue date.

7. Travel, Flights and Accommodation (For In-Person Facilitation)

• A travel surcharge applies for training delivered outside Brisbane. For multi-day engagements, a reduced daily surcharge applies from Day 3 onward.

• Flights may be arranged by the client or billed separately by Alphacrane, based on the lowest available flexible fare at time of booking.

• Accommodation may also be arranged by the client or billed separately, based on 4-star accommodation closest to the venue.

8. Client Responsibilities

All logistical arrangements are the responsibility of the client, including:

• Venue hire

• Participant communications

• Notetaking, equipment, and catering

• Onsite support for in-person delivery (if applicable)

9. Contract Variation or Scope Adjustments

Scenario A – Reduction in Scope of Work

• Payment 1 (Project Confirmation) is generally non-refundable due to sunk costs.

• Compensation for works already completed will be negotiated fairly.

Scenario B – Substitution of Tasks (by Client)

• Payment 1 is generally non-refundable.

• Compensation for existing work and revised fees for new tasks will be negotiated.

Scenario C – Increase in Scope of Work

• Additional work will be scoped and priced using the Billing Schedule provided in the original proposal or adjusted quote.

10. Cancellation & Refund Policy

Before the Commencement Date:

• Cancellations received more than 5 business days before the scheduled start date will be refunded, minus any costs already incurred.

• Cancellations within 5 business days will only be refunded in exceptional circumstances.

After Commencement:

• Once training has commenced, refunds will only be considered in exceptional circumstances.

All cancellations must be submitted in writing to [email protected].

11. Disclaimer

• Training programs are designed to improve cross-cultural understanding and workplace practice, but outcomes depend on each organisation’s context and follow-through.

• We do not provide legal, financial, or psychological advice. Please seek professional guidance where necessary.

• Alphacrane Pty Ltd is not responsible for outcomes resulting from the use or non-use of training content.

12. Governing Law

These terms are governed by the laws of Queensland, Australia. Any disputes or claims will be subject to the jurisdiction of the courts of Queensland.

13. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be published on this page with the latest revision date. We recommend reviewing this page periodically. 

14. Contact Us

If you have any questions about these terms, please contact:

Craig Shim
Director, Alphacrane Intercultural Specialists
📧 [email protected]

Last Updated:

 19 April 2025

ONLINE COURSES

Terms & Conditions, Cancellation Policy and Disclaimer 

Contents:

1. Consent to Contact
2. Important Email Note
3. After Payment Is Received
4. Confidentiality in Coaching, Training and Consultancy
5. Program Access and Usage
6. Pricing, GST, and Quotation Validity
7. Refund Policy & Risk-Free Guarantee
8. Disclaimer
9. Governing Law
10. Updates to This Policy
11. Contact Us

1. Consent to Contact

By clicking “Complete My Purchase”, you consent to Alphacrane Pty Ltd contacting you via email to provide access to your online course and share relevant information relating to your enrolment. We respect your privacy and will never send unsolicited marketing emails.

2. Important Email Note

Sometimes system-generated emails may land in your spam or junk folder.
To avoid missing important information:

• Tick the “Subscribe to our email list” box at checkout

• Check your spam or promotions folder after purchase

• If you haven’t received an email within a few minutes, please contact [email protected]

3. After Payment Is Received

Once your purchase is complete, we will:

• Issue a receipt and/or tax invoice

• Send you access instructions via email

• Provide ongoing support if you encounter access issues or have technical questions

4. Confidentiality in Coaching, Training and Consultancy

While online course participation does not usually involve live interaction, if you engage in any optional coaching, mentoring, or survey-based input related to a course, your responses will be treated with strict confidentiality.

All personal and professional details shared—whether through optional submissions, surveys or program evaluations—will only be accessible to Craig Shim and will not be disclosed to any third party without your permission, unless required by law.

5. Program Access and Usage

• Unless otherwise stated in the product description, course access is valid for one year from the date of enrolment.

• Access is licensed for one user only, linked to a unique email address. Licences may not be shared or transferred between users.

• Bulk licences are available. Organisations may purchase multiple user licences for a defined time period (e.g. 12 months), and may internally rotate those licences across different staff during that period. For bulk licence options, please contact [email protected].

• All course content remains the intellectual property of Alphacrane Pty Ltd and may not be copied, distributed, or republished without written permission. Some downloadable materials may be reused internally for workplace application under a valid licence.

6. Pricing, GST, and Quotation Validity

 All pricing is typically listed in Australian Dollars (AUD) and, unless stated otherwise, is exclusive of GST. 

For selected products, you may be offered the option to purchase in your local currency (e.g. USD or GBP). In these cases, prices will be clearly labelled on the relevant checkout page.

• If the course is purchased and accessed from outside Australia by a non-Australian entity, GST may not apply.

• Payments are processed securely through Stripe, our preferred payment provider.

• Where a formal quote is provided, it is valid for 30 days from the issue date.

7. Refund Policy & Risk-Free Guarantee

Individual Purchases

Unless otherwise stated in the course description, we offer a 14-day 100% money-back guarantee for individual enrolments. To be eligible for a refund:

• Your request must be made within 14 days of purchase

• You must not have completed more than 30% of the course

• Your course must have been purchased as an individual licence (not part of a bulk licence)

To request a refund, please email [email protected] with your name, email address, and a brief reason for your request.

Bulk Licences

The risk-free guarantee does not apply to bulk licence purchases. Please contact us before purchasing to ensure the program meets your organisation’s needs.

If you believe you’ve been incorrectly charged, we ask that you contact us directly first, before initiating a dispute with your financial institution. As a small business, this helps us resolve issues quickly and keep operating costs down.

8. Disclaimer

• Our online courses are designed to provide practical, evidence-informed guidance in intercultural communication and business practices. However, we do not guarantee specific outcomes.

• The application of course content is your responsibility, and results may vary depending on your individual or organisational context.

• The content does not constitute legal, financial, psychological, or medical advice.

9. Governing Law

These Terms & Conditions are governed by the laws of Queensland, Australia. Any disputes or claims arising in connection with coaching services will be subject to the jurisdiction of the courts of Queensland.

10. Updates to This Policy

We may update these terms from time to time. Any changes will be reflected on this page with the most recent revision date shown below. We recommend reviewing this page periodically.

11. Contact Us

If you have any questions about these terms, course access, or your purchase, please contact:

Craig Shim
Director, Alphacrane Intercultural Specialists
📧 [email protected]

If you believe you’ve been incorrectly charged, we ask that you please email us first before raising a dispute with your bank. As a small business, your direct communication helps us resolve issues quickly and keeps our operating costs down.

Last Updated:

 19 April 2025

CONSULTANCY

Terms & Conditions, Cancellation Policy and Disclaimer 

Contents:

1. Consent to Contact
2. Important Email Note
3. After Engagement is Confirmed
4. Confidentiality in Coaching, Training and Consultancy
5. Program Access and Usage
6. Pricing, GST, and Quotation Validity
7. Scope Adjustments & Contract Variations
8. Late Approvals or Client-Caused Delays
9. Cancellation & Refund Policy
10. Disclaimer
11. Governing Law
12. Updates to This Policy
13. Contact Us

1. Consent to Contact

By accepting a proposal or engaging our services, you consent to Alphacrane Pty Ltd contacting you via email to coordinate consultancy or advisory support and to provide information relevant to your engagement. We respect your privacy and will never send unsolicited marketing emails.

2. Important Email Note

Important information relating to your engagement—such as confirmation, invoicing, or scheduling—may occasionally land in your spam or junk folder.
To avoid missing communications:

• Please check your spam or promotions folder

• If you haven’t received an expected email, contact [email protected]

3. After Engagement is Confirmed

Once your engagement has been confirmed, we will:

• Provide a payment receipt and/or tax invoice (depending on the nature of the payment and your requirements)

• Coordinate timelines, deliverables, and project milestones

• Request any additional information needed to tailor your consultancy support to your organisation’s goals

4. Confidentiality in Training and Consultancy

Our consultancy work often involves confidential discussions, strategic planning, and sensitive organisational information. All personal and professional information shared with Alphacrane Intercultural Specialists—whether verbally or in writing—is treated with strict confidentiality.

Access to client information is limited to the relevant consultant (Craig Shim), and will not be disclosed to any third party without your permission, unless required by law (e.g. legal obligation or duty to prevent serious harm).

5. Program Access and Usage

• Where applicable, consultancy deliverables such as reports, frameworks, or strategy recommendations are created exclusively for your organisation’s internal use.

• These materials may not be republished, redistributed, or commercially shared without written permission.

• All content remains the intellectual property of Alphacrane Pty Ltd, unless otherwise agreed in writing.

6. Pricing, GST, and Quotation Validity

• All pricing is quoted in Australian Dollars (AUD) and, unless otherwise indicated, is exclusive of GST.

• If your organisation is based outside Australia and services are delivered internationally, GST may not apply.

• Formal proposals and quotations are valid for 30 days from the date of issue.

• Payment terms will be specified in your proposal or engagement agreement.

7. Scope Adjustments & Contract Variations

We understand that project scopes can evolve. If changes to the agreed scope arise after confirmation, the following guidelines apply:

Scenario A – Reduction in Scope of Work

• Payment 1 (Project Confirmation) is generally non-refundable, as it covers time spent on planning, preparation, and initial consultancy.

• If the scope is reduced after confirmation, we will negotiate a fair adjustment based on work already completed and reasonable costs incurred.

Scenario B – Substitution of Tasks (Requested by Client)

• Payment 1 remains non-refundable.

• Where the client requests substitutions within the scope, we will:

  • Negotiate compensation for work already completed

  • Agree on a revised fee for the substituted deliverables, using the billing structure outlined in our original proposal as a guide

Scenario C – Increase in Scope of Work

• If the scope expands beyond the original agreement, additional work will be scoped and priced separately.

• Fees for added components will be calculated using the billing schedule provided in our original proposal or a newly issued quote.

8. Late Approvals or Client-Caused Delays

Timelines will be discussed during the Project Inception Meeting, and approvals will be tied to mutually agreed deadlines.

Grace Period: 14 calendar days beyond the agreed approval deadline.
Delay Penalties:

• Up to 7 days: no penalty

• 8–14 days: 0.5% of the contract value per week

• Beyond 14 days: 1% of the contract value per week

9. Cancellation & Refund Policy

Prior to Commencement:

• Cancellations received in writing more than 5 business days before the agreed commencement date will be refunded, minus any costs already incurred.

• Cancellations received within 5 business days may only be refunded in exceptional circumstances.

After Commencement:

• Once the consultancy engagement has commenced, refunds will only be provided in exceptional circumstances.

All cancellation requests must be emailed to [email protected].

10. Disclaimer

• Consultancy services are provided in good faith based on the information available at the time and our best professional judgment.

• We do not guarantee specific business outcomes, as implementation success depends on internal factors beyond our control.

• Our consultancy does not constitute legal, financial, or psychological advice. Clients should seek relevant expert advice where necessary.

11. Governing Law

These terms are governed by the laws of Queensland, Australia. Any disputes or claims relating to consultancy services will be subject to the jurisdiction of Queensland courts.

12. Updates to This Policy

These terms may be updated from time to time. Any changes will be reflected on this page, with the most recent revision date indicated. We recommend checking back periodically if you are a returning client.

13. Contact Us

If you have questions about these terms, or require clarification about your consultancy agreement, please contact:

Craig Shim
Director, Alphacrane Intercultural Specialists
📧 [email protected]

Last Updated:

 19 April 2025