Our Services.

Specific to International Trade & Investment

  • Intercultural Coaching for staff on international postings or assignments
  • International Diplomacy Coaching:  planning, hosting and attending international delegations & trade missions
  • Intercultural Coaching & Advice: Cross-Cultural Business Essentials for International Trade & Investment
  • Culturally-Inclusive Customer Journey Mapping
  • Cultural Awareness Scorecards / Checklists

About.

Craig Shim

Queensland’s only qualified intercultural business consultant providing specialised advice on applying Cultural Intelligence to international trade and investment.

  • Over two decades of global experience
  • 14 years based in Asia
  • Director of Alphacrane Intercultural Specialists – an Australian, Queensland-based consultancy specialising in cross-cultural business and communication skills
  • Provides specialist cross-cultural advice on business negotiations
  • Advisor to government officials, business owners and executives of global corporations
  • Speaking Engagements on cross-cultural negotiations: Food Leaders Australia, Regional Development Australia (RDA), Asia-Pacific Incentives and Meetings Event (AIME), Melbourne Convention Bureau (MCB), Professional Convention Management Association (PCMA)
  • Intercultural Business Coach to corporate clients: Air New Zealand, Boeing, BP, Nike, PepsiCo, Mastercard. Caterpillar, Biogen Swiss etc

Country-specific insights on:

  • Local business mindset
  • Local business etiquette & protocols
  • Cultural attitudes and behaviours
  • Relationship building
  • When to speak, when to be silent, and how to interpret non-verbal cues
  • Using translators
  • Pitching
  • Negotiating
  • Accepting and rejecting invitations
  • Navigating cultural minefields of International Trade  
  • Managing Virtual and Global Teams
  • Cross-Cultural Customer Service
  • Organising and Hosting International Delegations
  • Decision-making
  • Leading & handling change
  • Consults to foreign diplomats as well as government agencies at the Federal, State and Local levels
  • International diplomacy coaching for government officials
  • Intercultural business coaching for executives on international postings or assignments
  • Air New Zealand, Boeing, BP, Nike, PepsiCo, Mastercard. Caterpillar, Biogen Swiss etc
  • Bachelor of Regional and Town Planning (Hons), University of Queensland
  • Certified Intercultural Coach, Cartus Intercultural Academy
  • Qualified Facilitator, Cross-Cultural Negotiations, TACK International
  • Qualified Problem Based Learning Facilitator, RVi Institute / Singapore Republic Polytechnic
  • Qualified Professional Training Consultant, RVi Institute
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International Risk.

Do These Risks Apply to You?

Through my extensive international consulting experience, I’ve observed five key risk indicators relating to international trade & investment, international diplomacy and international M&As. 

Do any of these risk indicators apply to you? If so, let’s chat.

Misaligned cultural expectations between:

  • buyer and seller
  • host and delegate
  • new team and incumbent team

Artificial harmony and diplomacy.

At best, we superficially read underlying issues, motives, interest and positions. At worst, the relationship deteriorates.

Miscommunication, reduced credibility and lack of clarity how agreement can be reached.

Missed opportunity to fulfill unmet needs or even reach future agreement.

About Alphacrane Intercultural Specialists.

We are an Australian, Queensland-based consultancy specialising in cross-cultural business and communication skills.

Our mission is to help our clients apply Cultural Intelligence (CQ) as an essential business tool for addressing barriers to peak business performance.

Our consultancy services include intercultural business coaching, training and advice.

Our offering specific to international trade & investment includes:

  • Intercultural Coaching for staff on international postings or assignments
  • International Diplomacy Coaching:  planning, hosting and attending international delegations & trade missions
  • Intercultural Coaching & Advice: Cross-Cultural Business Essentials for International Trade & Investment
  • Culturally-Inclusive Customer Journey Mapping
  • Cultural Awareness Scorecards / Checklists

Our clients are professionals who lead international teams, manage change for international Merger & Acquisitions, manage global mobility, conduct international trade and investment attraction, and who operate in international education, tourism, healthcare and other global industries.

Our international trade & investment-specific clients:

  • Air New Zealand
  • Boeing
  • BP
  • Nike
  • PepsiCo
  • Mastercar
  • Caterpillar
  • Biogen Swiss

We believe that Cultural Intelligence is often the missing link to peak business performance that organisations often overlook.

We focus on helping clients understand deep-rooted cross-cultural differences between business mindsets, communication styles, values and attitudes – all of which can make or break meaningful relationships and business deals.

Our signature Scenario-Based Learning methodology results in deeper and longer-lasting understanding among coaching and training participants as they delve into real-life challenges.

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