ONLINE INTERCULTURAL COURSES 

Cross-cultural business and relational skills, explained step-by-step.

 

COURSE CATEGORIES

 

YOUR INVITATION TO REAL-WORLD INTERCULTURAL SKILLS FOR COMPLEX SITUATIONS

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I’ve coached and trained hundreds of international executives from multinational corporations, guided diplomats and trade investment commissioners, and delivered programs for the United Nations. I’ve also trained staff in international hotels and airlines, including cabin crew, airport lounge staff, and check-in agents.

 

I’ve taken the most valuable insights from these experiences and am currently packaging them into a series of specialist online courses and resources, designed just for you.

 

I invite you to take a sneak peek at what’s coming soon and pre-register for updates on the courses that catch your interest. I’ll email you as soon as those courses are available.

 

Craig Shim, Alphacrane Intercultural Specialists

 

COURSE CATEGORIES

Online intercultural courses on Customer Service

COURSES ON CUSTOMER SERVICE

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Online intercultural courses on Leadership

COURSES ON LEADERSHIP

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Online intercultural courses on Cultural Diversity & Inclusion

CULTURAL DIVERSITY & INCLUSION COURSES

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Online intercultural courses for doing International Business

INTERNATIONAL BUSINESS COURSES

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Online intercultural courses on Public Service

COURSES FOR THE PUBLIC SERVICE SECTOR

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Online intercultural courses for the Healthcare Sector

COURSES FOR THE HEALTHCARE SECTOR

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Online intercultural courses on Aviation

COURSES FOR THE AVIATION SECTOR

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CUSTOMER SERVICE

Featured Course
Engaging with visitors from around the world can be immensely rewarding, though there are moments when communication can be challenging.

 

As a qualified intercultural business consultant, I’ll guide you through practical phrases, responses, and cross-cultural tips to help you navigate cultural differences, minimise misunderstandings, and create positive first impressions.

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CUSTOMER SERVICE

LEADERSHIP

Featured Course
Recognising how and when to incorporate cultural intelligence into leadership decisions and organisational processes doesn't have to be complicated.

 

As a qualified intercultural business consultant, I'll provide you with practical, ready-to-use checklists for various scenarios, supported by explanatory videos and resources. Learn to make culturally inclusive decisions that benefit colleagues, customers, clients, and stakeholders.

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LEADERSHIP

CULTURAL DIVERSITY & INCLUSION

Featured Course
Breaking the cultural glass ceiling can be simpler than it seems with the right approach.

 

As a qualified intercultural business consultant, I'll walk you through the steps to creating a culturally diverse leadership pipeline for your organisation, equipping you with the strategies and tools to increase cultural diversity and inclusion within senior leadership.

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CULTURAL DIVERSITY & INCLUSION

INTERNATIONAL BUSINESS

Featured Course
Motivating culturally diverse teams doesn’t need to be exhausting.

 

As a qualified intercultural business consultant, I’ll guide you through proven strategies to build or restore trust, break down silos, and lead your culturally diverse team towards peak performance.

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INTERNATIONAL BUSINESS

PUBLIC SERVICE

Featured Course
Knowing what to say and how to express it respectfully doesn't have to be difficult.

 

I'll help you unlock the phrases and techniques for communicating effectively across cultures.

I've prepared a curated collection of ready-to-use phrases to embed cultural safety and competency across your organisation. The phrases are downloadable in an editable Word format, so you can easily integrate them into your policies and practices.

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HEALTHCARE

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A culturally inclusive recruitment process doesn’t need to be complicated or feel like a minefield – it’s achievable once you know how.

 

As a qualified intercultural business consultant, I'll step you through the process of ensuring cultural safety in recruiting and onboarding medical employees.

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HEALTHCARE

AVIATION

Featured Course
Cultural barriers in ground operations are inevitable but shouldn't be ignored.

 

As a qualified intercultural business consultant, I'll share with you practical strategies to easily overcome these barriers, ensuring that safety standards and operational protocols are consistently met. 

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MORE AVIATION-RELATED COURSES